Online Classes Support

Online Classroom FAQ's

How to fix microphone problems in Google Meet?

If you might be muted

1. If they can’t hear you, check to see if the microphone button at the bottom of the screen is red with a line through it.
2.Click the mute button to speak (this works on your phone as well).
3. Click on the settings icon in bottom right corner of Meet window.
4. Click on Audio Options.
5. Click on Input/Output, and see if the sound indicator moves when you speak. If not, then you’re likely muted.

On Chrome

1. Open up a Chrome browser tab.
2. Click on the three-dot menu on the top right.
3. Click on More Settings.
4. Scroll down and click on Advanced.
5. Under Privacy and Security, click Site Settings.
5. Click on Microphone and check and adjust settings accordingly.

Device's audio input or microphone settings

On Windows
1. Open Sound settings.
2. Click Recording.
3. Double-click microphone.
4. Select Levels.
5. Make sure your microphone is on.
6. Adjust volume slider and click OK.
On a Mac
1. Go to System Preferences.
2. Click on Sound.
3. Click on Input.
4. Make sure the microphone is on.
5. Adjust volume slider.

On Android phone

1. Open the Settings app.
2. Scroll down and tap on Privacy.
3. Tap on Permission Manager.
4. Tap on Microphone.
5. See if Meet is on the allowed list.
6. Tap on Meet to allow microphone access.

Check the peripherals

Check your peripherals to see if you have been physically muted or your volume switches are turned down, whether it’s on the keyboard or on any external microphones.

How to fix audio output/speaker problems in Google Meet?

Device's audio output or speaker settings

On Windows
1. Open Sound settings.
2. Click Sound.
3. Click Sound Control Panel.
4. Click the Playback tab.
5. Check to see which device is selected, and right-click to test audio.
6. If no sound comes through, right-click to get to Properties and adjust the sound levels.
7. Click OK.
On a Mac
1. Go to System Preferences.
2. Click on Sound.
3. Click on Output.
4. Make sure the microphone is on.
5. Adjust the volume slider.

Check the peripherals

Check your peripherals to see if you have been physically muted or your volume switches are turned down, whether it’s on the keyboard or on any external microphones.

Last resorts

1. If those steps didn’t work, restart your browser and rejoin the Meet session.
2. If that doesn’t work and you were using a different browser, try to connect to the Meet session in Chrome.
3. Click the Turn On Captions button for a live transcription of the meeting.
4. If all else fails, restart your computer and try it all again!

How to fix problems to join google meet?

Follow these instructions

1. Make sure your internet is stable and working fine.
2. Make sure that you are signed with a Student email id provided by the school both on the Google classroom as well as on Google Meet application (computer users have to ensure that they are logged in with their school mail id on chrome browser)
3. Make sure both the Apps (Google classroom and Google meet) are updated
4. Make sure you have clicked on correct meet link.
5. Make sure teachers join meeting before students otherwise students won’t be able to join, it will say failed to join.

Note : Make sure teachers have posted main classroom meet link in their posts and not links from calendar etc. as in those cases student can be an organiser of the meeting and will be able to remove / mute other participants.

How to edit Google Docs/ Slides assignment?

Download the Google Docs app

For android
1. On your Android phone or tablet, open the Google Play app.
2. Find the Google Docs app or
Click here to download
3. Tap Install.
For iOS
1. On your iPhone or iPad, open the App Store.
2. Find the Google Docs app or
Click here to download
3. Install the app.

Download the Google Slides app

For android
1. On your Android phone or tablet, open the Google Play app.
2. Find the Google Slides app or
Click here to download
3. Tap Install.
For iOS
1. On your iPhone or iPad, open the App Store.
2. Find the Google Slides app or
Click here to download
3. Install the app.

Issue in opening google forms?

For mi phone users

1.Go to “Settings”.
2.Select “Apps”.
3.Then click on “Manage apps”
5.Click on the three dot menu on the top right corner of the screen and then click on default apps.
6. Then in the browser option select chrome

Note :If you do not have a chrome browser download it from play store before following these steps.

Login into google chrome

Make sure that you are logged in with the email provided by the school in the chrome browser. The google forms are redirected to a browser and can have permission to be accessible only when the correct email is logged in.

How to fix present your screen & camera issues?

Access to my microphone or camera was denied

Meet needs permission to use your camera and microphone in Chrome. You will be asked to allow access the first time you join a Meet video call.
You can change the setting to allow Meet to use your camera and microphone, click on the camera icon in the address bar and select the Always allow option.

People can't see me in the meeting

Make sure that your camera is turned on and your computer and browser are able to access the camera so you are visible.
Enable camera access on Windows
1. Open the Settings app by pressing the Windows + I shortcut key, or clicking the Settings icon from the Start Menu in Windows 10.
2. From the Settings window, click Privacy.
3. Choose Camera in the left pane. You’ll see an option that says “Let apps use my camera“. Slide the toggle to On and select which of the apps underneath can use your camera, or toggle Off to prevent all apps from accessing your camera.
Enable camera access on macOS
On computers using macOS Mojave version 10.14 or later, you must allow camera access for your Chrome or Firefox® web browser. Otherwise, Meet won’t include video from your device.
1. Go to System Preferences and then Security & Privacy.
2. Select Privacy and then Camera.
3. Check the box for the application used for Meet (Google Chrome or Firefox).
Allow Google Chrome to access your camera
On computers using Chrome, you must allow the browser to access your camera.
1. Enter chrome://settings/content/camera in the Chrome address bar.
2. Disable the setting “Ask before accessing.”
3. Under “Allow,” delete https://meet.google.com:443 if present.
4. Refresh the Google Meet page and grant camera access when prompted.
More options:
1. Check that your computer’s camera is connected, turned on, and pointing towards you unobstructed.
2. Check if your camera functions in other apps, like FaceTime in MacOS or the Camera app in Windows 10.
3. Close any other application that might be using the camera, then reload Google Meet.
4. Restart your computer or your Google Chrome browser.

How to record google meet sessions?
How to turn in an assignment?
For Computer

Turn in an assignment

1. Go to classroom.google.com.
2. Click the class and thenClasswork.
3. Click the assignment and thenView assignment.
4. To attach an item:
a) Under Your work, click Add or create and then select Google Drive , Link Link, or File .
b) Select the attachment or enter the URL for a link and click Add.
5. To attach a new document:
a) Under Your work, click Add or create and thenDocs Docs, Slides , Sheets, or Drawings Drawing.
b) A new file attaches to your work and opens.
6. (Optional) To remove an attachment, next to the attachment’s name, click Remove .
7. (Optional) To add a private comment to your teacher, under Private comments, enter your comment and click Post Post.
8. Click Turn In and confirm.
The status of the assignment changes to Turned in.
Important: If you get an error message when you click Turn in, let your instructor know.

Mark an assignment done

Important: Any assignment turned in or marked done after the due date is recorded as late, even if you previously submitted the work before the due date.
1. Go to classroom.google.com.
2. Click the class and thenClasswork.
3. Click the assignment and thenView assignment.
4. (Optional) To add a private comment to your teacher, under Private comments, enter your comment and click Post Post.
5. Click Mark as done and confirm.
The status of the assignment changes to Turned in.

Unsubmit an assignment

Want to make changes to an assignment that you already turned in? Just unsubmit the work, make the changes, and turn it in again.
Important: Any assignment turned in or marked done after the due date is marked late, even if you previously submitted the work before the due date. If you unsubmit an assignment, be sure to resubmit it before the due date.
1. Go to classroom.google.com.
2. Click the class and thenClasswork.
3. Click the assignment and thenView assignment.
4. Click Unsubmit and confirm.
Note: This assignment is now unsubmitted. Turn it in again before the due date.

For Mobile

Turn in an assignment

1. Tap Classroom.
2. Tap the class and then Classwork and then the assignment.
3. On the Your work card, tap Expand Expand.
4. To attach an item:
a) Tap Add attachment.
b) Tap Drive, Link , File Upload, Take photo , or Record video .
c) Don’t see the Drive icon? Go to About Drive files with earlier versions of Android.
5.To attach a new doc:
a) Tap Add attachment.
b) Tap New Docs, New Slides, New Sheets, or New PDF.
For a new document, presentation, or spreadsheet, enter your information and tap Done .
For a new PDF, you can write notes or draw images on it. When you’re done, tap More and then Save.
6. (Optional) To remove an attachment, tap Remove and confirm.
7. (Optional) To add a private comment to your teacher, tap Add private comment and then enter your comment and then tap Post Post.
8. Tap Turn In and confirm.
The assignment status changes to Turned in.
Important: If you get an error message when you click Turn in, let your instructor know.

Mark an assignment done

Important: Any assignment turned in or marked done after the due date is recorded as late, even if you previously submitted the work before the due date.
1. Tap Classroom .
2. Tap the class and then Classwork and then the assignment.
3. On the Your work card, tap Expand Expand.
4. Optional) To add a private comment to your teacher, tap Add private comment and then enter your comment and then tap Post Post.
5. Tap Mark as done and confirm.
The status of the assignment changes to Turned in.

Unsubmit an assignment

Want to make changes to an assignment that you already turned in? Just unsubmit the work, make the changes, and turn it in again.
Important: Any assignment turned in or marked done after the due date is marked late, even if you previously submitted the work before the due date. If you unsubmit an assignment, be sure to resubmit it before the due date.
1. Tap Classroom.
2. Tap the class and then Classwork and then the assignment.
3. On the Your work card, tap Expand Expand.
4. Tap Unsubmit and confirm.
Note: This assignment is now unsubmitted. Turn it in again before the due date.

Should you need any further technical support, please contact our IT department .

Phone numbers: 6006614077

(Call Timing: 10.0am to 4.00pm on working days)